We're here
to help
Questions about features, pricing, demos, or HIPAA compliance? Our team responds within 24 hours.
< 24hrs
Response time
Mon-Fri
8AM-6PM CT
Free
Onboarding
HIPAA
Compliant
Office
Austin, TX
United States
Live Chat
In-app chat
Available during business hours
Send us a message
Tell us about your practice and we'll get back to you within 24 hours.
Reach the right team
Not sure who to contact? Here's a quick guide.
Common questions
Quick answers before you reach out.
How quickly will I hear back?
Our team responds to all inquiries within 24 hours during business days. Priority support customers typically hear back within 2 hours.
Can I schedule a live demo?
Yes. Select 'Request a Demo' as your inquiry type in the form, and we'll set up a personalized walkthrough of MedAgento tailored to your practice's needs.
Do you offer onboarding assistance?
Every plan includes a dedicated onboarding specialist. We handle data migration, staff training, and workflow configuration, typically completed in 3-5 business days.
I have a HIPAA or security question. Who should I contact?
For security and compliance inquiries, email security@medagento.com directly. We can also provide our SOC 2 report and execute a BAA within 24 hours.
Is there phone support?
Yes. Call (800) 555-MEDA Monday through Friday, 8AM-6PM CT. Priority support customers also get access to a dedicated phone line with extended hours.
Rather try it yourself?
Start your 14-day free trial. No credit card required. No sales call needed.