Pine Valley Urgent Care
“In urgent care, speed is everything. MedAgento cut our average visit time nearly in half without sacrificing documentation quality.”
— Dr. Marcus Reed, Medical Director
-49%
Avg Visit Time
+60%
Daily Patients
+58%
Monthly Revenue
About the practice
Pine Valley Urgent Care is a 6-provider walk-in clinic in Phoenix, Arizona, open 7 days a week. Medical Director Dr. Marcus Reed needed to increase patient throughput to meet growing demand without hiring additional providers or compromising care quality.
Products used
The challenge
Average visit time was 68 minutes, with most of the delay in documentation and check-in. Providers spent 15-20 minutes per visit on SOAP notes after the patient left the room. The front desk check-in process was paper-based and took 8-10 minutes. With 45 patients per day, the clinic was turning away walk-ins during peak hours.
The solution
MedAgento's AI Scribe generates SOAP notes in real time during the patient encounter, eliminating post-visit documentation. A digital check-in kiosk allows patients to register, verify insurance, and complete intake on a tablet in under 3 minutes. The combined time savings nearly doubled the clinic's daily capacity.
The results
Measurable outcomes after 90 days on MedAgento.
Avg Visit Time
Daily Patients
Monthly Revenue
Key results
Implementation timeline
From signup to full adoption. Here's how the transition unfolded.
Week 1
Practice setup, check-in kiosk configured, staff accounts created
Week 2
AI Scribe training for all 6 providers, workflow optimization
Week 3
Kiosk deployed in waiting room, digital check-in launched
Month 2
Average visit time dropped to 40 minutes, daily volume up 40%
Month 3
Visit time stabilized at 35 minutes, 72 patients/day, revenue up 58%
“In urgent care, speed is everything. MedAgento cut our average visit time nearly in half without sacrificing documentation quality.”
Dr. Marcus Reed
Medical Director, Pine Valley Urgent Care
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