Midwest Women's Health
“Our intake forms used to be 6 pages of paper that staff had to manually enter. Now patients fill everything out on their phone before they walk in.”
— Dr. Amanda Liu, Lead Physician
+58%
Intake Completion
-83%
Check-In Time
-93%
Data Entry Errors
About the practice
Midwest Women's Health is a 4-provider OB/GYN practice in Minneapolis, Minnesota, serving over 4,000 patients annually. Dr. Amanda Liu was determined to eliminate the mountain of paper intake forms that slowed down every new patient visit and led to frequent data entry errors.
Products used
The challenge
New patients filled out 6 pages of paper forms in the waiting room, which staff then manually transcribed into the EHR, a process that took 12 minutes per patient and introduced ~15 data entry errors per week. Forms were often incomplete, requiring staff to chase patients for missing information. The process created bottlenecks, delayed appointments, and frustrated both staff and patients.
The solution
MedAgento's digital intake forms are sent to patients via SMS 48 hours before their appointment. Patients complete comprehensive medical history, insurance, consent, and demographics forms on their phone. Data flows directly into the patient chart, so no manual entry is required. Staff now spend check-in time on patient care coordination instead of data transcription.
The results
Measurable outcomes after 90 days on MedAgento.
Intake Completion
Check-In Time
Data Entry Errors
Key results
Implementation timeline
From signup to full adoption. Here's how the transition unfolded.
Week 1
Practice setup, intake form templates built (medical history, insurance, consent)
Week 2
SMS integration configured, staff trained on form builder and submission review
Week 3
Pilot with 50 patients: 88% completion rate, staff feedback collected
Month 2
Full rollout to all patients, paper forms eliminated
Month 3
95% intake completion, check-in time down to 2 minutes, errors near zero
“Our intake forms used to be 6 pages of paper that staff had to manually enter. Now patients fill everything out on their phone before they walk in.”
Dr. Amanda Liu
Lead Physician, Midwest Women's Health
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