Lakewood Pediatrics
“The patient portal changed everything. Parents book appointments and message us instead of calling. Our front desk handles twice the volume with less stress.”
— Dr. James Wilson, Founder
+550%
Portal Adoption
-63%
Phone Call Volume
-67%
No-Show Rate
About the practice
Lakewood Pediatrics is a 2-provider pediatric practice in Denver, Colorado, serving over 2,000 families. Dr. James Wilson was looking for a way to reduce the overwhelming volume of phone calls while improving communication with parents.
Products used
The challenge
The practice was receiving over 120 phone calls per day: appointment scheduling, lab result inquiries, prescription refills, and general questions. The front desk was overwhelmed, hold times were growing, and parents were frustrated. The no-show rate had climbed to 18%, costing the practice thousands in lost revenue each month.
The solution
MedAgento's patient portal and mobile app gave parents self-service access to appointment booking, lab results, and secure messaging. Automated appointment reminders via email and SMS dramatically reduced no-shows. The front desk shifted from phone-heavy to portal-supported workflows.
The results
Measurable outcomes after 90 days on MedAgento.
Portal Adoption
Phone Call Volume
No-Show Rate
Key results
Implementation timeline
From signup to full adoption. Here's how the transition unfolded.
Week 1
Practice setup, patient data import, portal configuration
Week 2
Staff training, automated reminder setup, SMS integration
Week 3
Portal launch: email invitations sent to all active patients
Month 2
Portal adoption reached 50%, phone calls down 40%
Month 3
78% portal adoption, no-show rate dropped to 6%
“The patient portal changed everything. Parents book appointments and message us instead of calling. Our front desk handles twice the volume with less stress.”
Dr. James Wilson
Founder, Lakewood Pediatrics
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