Coastal Dermatology
“I run my practice solo. Telehealth lets me see follow-up patients from home on Fridays, and the mobile app keeps me connected without being chained to my desk.”
— Dr. Nina Kapoor, Owner & Physician
+40%
Telehealth Visits
-24%
Work-Life Balance
-38%
Overhead Costs
About the practice
Coastal Dermatology is a solo dermatology practice in San Diego, California. Dr. Nina Kapoor specializes in medical and cosmetic dermatology and was looking for a way to maintain high-quality care while reclaiming personal time and reducing overhead costs.
Products used
The challenge
As a solo practitioner, Dr. Kapoor wore every hat: clinician, administrator, and business owner. She was working 55+ hours per week, with no option for remote visits and mounting overhead from full-time office space rental. Follow-up visits for acne, eczema, and medication checks didn't always require in-person exams, but there was no infrastructure for virtual care.
The solution
MedAgento's telehealth integration allowed Dr. Kapoor to shift 40% of her follow-up visits to video appointments. The mobile app enables her to manage prescriptions, respond to messages, and review schedules from anywhere. She reduced her in-office schedule to 4 days per week, cutting overhead costs significantly.
The results
Measurable outcomes after 90 days on MedAgento.
Telehealth Visits
Work-Life Balance
Overhead Costs
Key results
Implementation timeline
From signup to full adoption. Here's how the transition unfolded.
Week 1
Practice setup, patient data import, telehealth configuration
Week 2
Staff training, appointment type setup (in-person vs. telehealth)
Week 3
Telehealth pilot with 20 follow-up patients, mobile app rollout
Month 2
Full telehealth adoption for follow-ups, Friday remote schedule established
Month 3
Overhead reduced by 38%, weekly hours down from 55 to 42
“I run my practice solo. Telehealth lets me see follow-up patients from home on Fridays, and the mobile app keeps me connected without being chained to my desk.”
Dr. Nina Kapoor
Owner & Physician, Coastal Dermatology
Ready to see similar results?
Start your 14-day free trial or schedule a demo tailored to your practice. No credit card required.