Austin Family Medicine
“MedAgento's AI Scribe cut our documentation time in half. I actually leave the office before 6 PM now.”
— Dr. Sarah Chen, Lead Physician
-69%
Documentation Time
+33%
Daily Patient Volume
+32%
Monthly Revenue
About the practice
Austin Family Medicine is a 3-provider family practice serving over 3,000 patients in Central Austin. Dr. Sarah Chen founded the practice in 2019 and was struggling with the documentation burden that kept her and her colleagues working late every evening.
Products used
The challenge
Providers were spending an average of 16 minutes per visit on documentation alone, often staying 2-3 hours after the last patient to finish notes. This led to burnout, lower patient volume, and growing dissatisfaction among staff. Their legacy EHR was slow, expensive, and required extensive manual data entry for every encounter.
The solution
After switching to MedAgento, the practice activated AI Scribe for all encounters, enabling providers to complete SOAP notes during the visit rather than after. The AI-suggested ICD-10 and CPT codes reduced coding errors and claim denials. Staff used the digital check-in workflow to cut front desk bottlenecks.
The results
Measurable outcomes after 90 days on MedAgento.
Documentation Time
Daily Patient Volume
Monthly Revenue
Key results
Implementation timeline
From signup to full adoption. Here's how the transition unfolded.
Week 1
Practice setup, data migration from legacy EHR, staff accounts created
Week 2
Staff training on scheduling, check-in, and billing workflows
Week 3
AI Scribe activated, providers trained on encounter documentation
Month 2
Full adoption across all providers, legacy EHR decommissioned
Month 3
Patient volume increased by 33%, documentation time reduced by 69%
“MedAgento's AI Scribe cut our documentation time in half. I actually leave the office before 6 PM now.”
Dr. Sarah Chen
Lead Physician, Austin Family Medicine
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